Shipping policy
Shipping Policy
Order Processing
Orders are typically processed within 1–3 business days after your order has been confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.
Shipping within Italy
Standard Shipping: €4.90
Shipping within the European Union
Standard Shipping: €9.90
Shipping costs are displayed at checkout before you complete your purchase.
Delivery Times
Delivery times vary depending on the destination and carrier.
Any delivery times shown at checkout or provided after dispatch are estimates and are not guaranteed. Delays may occasionally occur due to carrier operations, peak periods, public holidays, weather conditions or other circumstances outside our reasonable control.
Incorrect or Incomplete Shipping Address
Please ensure that your shipping address is complete and accurate before submitting your order.
If you notice an error in your shipping address, please contact us as soon as possible at support@gattomoon.com. We cannot guarantee that an address can be changed once an order has been processed or shipped.
Delivery Issues
If your tracking information indicates a delivery problem, or if your parcel has not arrived within a reasonable period after the estimated delivery date, please contact us at support@gattomoon.com and we will assist you.
For products that arrive damaged or incorrect, please refer to our Return and Refund Policy.
Questions
For any questions regarding your order or shipping, please contact: